Medical Supply Companies

Medical supply companies help individuals with EB get the wound care products they need through their insurance. Rather than navigating prescriptions, insurance requirements, product coverage, and recurring orders on your own, a supply company can help coordinate these steps for you.

Depending on your insurance plan and individual needs, they can work with you and your healthcare provider to:

• Verify your insurance benefits and determine which wound care supplies are covered.
• Coordinate with your healthcare provider to obtain prescriptions and required medical documentation.
• Navigate insurance requirements, including prior authorizations when needed.
• Help identify available products based on your wound care needs and insurance coverage.
• Coordinate ongoing orders and refills so you can continue receiving the supplies you need.
• Arrange delivery of supplies directly to your home.

The medical supply companies listed below have experience working with individuals and families with EB and offer a range of wound care products commonly used for EB skin. They work with a variety of private insurance and Medicaid plans; coverage and available products may vary by company as well as your own insurance plan.

Not every company works with every insurance plan or carries every wound care product. Before getting started, consider asking:

• Do you accept my insurance or Medicaid plan?
• Do you regularly work with people who have EB?
• Do you carry the specific brands and products I use?
• How often can I order supplies, and how are recurring orders or refills handled?
• If a product isn't covered, will you help me understand my options or identify a covered alternative?
• Will you contact my healthcare provider for prescriptions and supporting documentation?
• Will you handle prior authorizations and communicate with my insurance company?
• Will I have a dedicated contact if I have questions or problems with an order?

Tip: You are not limited to the first supply company you contact. Finding a company that works with your insurance, carries the products you need, and provides the level of support that works for you can make managing ongoing wound care supplies much easier.

You may also hear these companies referred to as DME suppliers or DME companies. DME stands for Durable Medical Equipment, an insurance term that is commonly used for companies that provide covered medical equipment and supplies.